The PROs are here to help!

FAQ

Our most frequently asked questions before placing an order.

View all articles

Popular articles

• Do I pay sales tax?

  We collect sales tax for most states that charge sales tax. If you are tax e...

• How does Amazon Pay work?

  Amazon Pay allows you to login to our website using your Amazon account and ...

• How much is shipping?

  Here's how it works..  1. Add your items to your shopping cart. ...

• Can you ship to a PO box?

  We do not ship to PO boxes or APO/FPO addresses. Please contact us for more ...

• How do I make a return?

  Please follow the link below ... http://www.prolighting.com/rgarequest

• What if my order was damaged or defective?

  Please complete the form here: https://www.prolighting.com/rgarequest

• How do I change or cancel my order?

  Please send an email to support@prolighting.com or call us at 877-852-9373

• How do I make an exchange?

  We technically don't "exchange" orders. We...

• Do you accept Purchase Orders?

  We accept POs for NET 30 terms from schools, cities, muni...

• When will my order arrive?

  We do our best to ship every order accurately, safely, an...